At OrbitUltra IPTV, we want you to be completely satisfied with your subscription. Please read our refund policy carefully before making a purchase. We offer a 24-hour free trial so you can test our service risk-free.
No Refund Policy
All purchases made on OrbitUltra IPTV are final and non-refundable.
Once a subscription payment is processed, it cannot be refunded under normal circumstances. This policy is in place because:
- Digital services are delivered instantly upon purchase
- Access credentials are immediately activated
- Content is made available for streaming right away
- We offer a free trial to test the service before committing
⚠️ Important Notice
By completing a purchase, you acknowledge that you have read and agree to our no-refund policy. Please ensure you have tested the service via our free trial before subscribing.
24-Hour Free Trial
We want you to experience our service before making a financial commitment. That's why we offer a 24-hour free trial to all new users:
✓ Free Trial Benefits
Full Access: Test all channels, VOD, and features
No Credit Card: No payment required to start
24 Hours: Full day to evaluate the service
No Commitment: Cancel anytime during trial period
To request your free trial:
- Contact our support team via WhatsApp or email
- Provide your email address and device type
- Receive instant trial credentials
- Start streaming immediately
💡 Pro Tip: Use the trial period to test on all your devices and check channel availability in your region before purchasing a subscription.
Non-Refundable Situations
Refunds will not be issued in the following circumstances:
Internet Connection Issues
- Slow internet speed or unstable connection
- ISP throttling or bandwidth limitations
- Network congestion during peak hours
- Router or modem configuration problems
Device Compatibility
- Incompatible devices or outdated operating systems
- Lack of required applications (IPTV players)
- Device hardware limitations
- Failure to follow setup instructions
User Misuse
- Sharing account outside permitted household
- Exceeding simultaneous connection limits
- Unauthorized reselling of service
- Violation of Terms of Service
Third-Party Issues
- Problems with IPTV player applications (Smarters Pro, Tivimate, etc.)
- VPN service issues or conflicts
- Firestick or Android box configuration
- External software or app crashes
📋 Recommendation
Before purchasing, ensure:
• Your internet speed is at least 10 Mbps
• Your device supports IPTV applications
• You have tested the service via free trial
• You understand the setup requirements
Exceptional Circumstances
In rare cases, refunds may be considered under exceptional circumstances:
- Prolonged service outage caused by OrbitUltra (exceeding 48 hours)
- Duplicate or incorrect billing charges
- Service not delivered as described after purchase
- Technical issues on our end preventing service access
If you believe you qualify for an exception, please contact our support team with:
- Your account details and order number
- Detailed description of the issue
- Screenshots or evidence of the problem
- Troubleshooting steps you've already tried
Each case will be reviewed individually by our team within 48 hours.
Need Help?
Before considering a refund request, please contact our support team. Most issues can be resolved quickly with technical assistance:
📞 Contact Support
WhatsApp: +44 7403 627992
Email: support@orbitultra.com
Response Time: Within 24 hours
Available: 24/7 Support
Our technical support team can help with:
- Device setup and configuration
- Application installation guidance
- Connection troubleshooting
- Channel list and VOD access
- Account management